Returns & Exchanges

At Furniture Online, we want you to love your home, which is why we offer a 30-day return policy on all standard furniture items in their original condition. If your new piece isn't the perfect fit, our streamlined process ensures a hassle-free exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and provide a reason for the request.

• 2.
  Prepare the Item

  Disassemble the furniture if necessary and pack it securely in its original packaging, ensuring all hardware and assembly instructions are included.

• 3.
  Schedule a Pickup

  For large furniture items, our specialized carrier will contact you within 48 hours to schedule a convenient time for professional curbside collection.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will issue a full refund to your original payment method, typically appearing within 5-7 business days.