Frequently Asked Questions
Everything you need to know about your Furniture Online experience.
How much does shipping cost for large furniture items?
We offer tiered shipping rates based on your location and order size. Standard threshold delivery is free on all orders over $999, while premium White Glove delivery, which includes assembly and packaging removal, is available for a flat fee of $149.
What is your return policy?
We want you to love your home. If you are not satisfied, you can return your items within 30 days of delivery. Please note that items must be in original condition, and a 15% restocking fee may apply to large furniture pieces.
Do you offer financing options?
Yes, we partner with Affirm and Klarna to provide flexible monthly payment plans. You can select your preferred financing option at checkout to see if you qualify for 0% APR interest.
How can I track my delivery status?
Once your order leaves our warehouse, you will receive an email with a tracking number. For large freight items, our delivery partner will call you 24-48 hours in advance to schedule a specific delivery window.
Are your wood products made from sustainable materials?
Sustainability is a priority at Furniture Online. Over 80% of our wooden collections are crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
Does my furniture come with a warranty?
Every piece of furniture we sell includes a 1-year limited manufacturer's warranty covering defects in materials and workmanship. We also offer extended protection plans for accidental stains and damage.